Allstate (Integon) in Tijuana, Mexico, is seeking a Team Lead to blend customer service expertise with leadership. You will support daily operations, help develop team members, handle escalated issues, and work closely with leadership to improve team performance and customer satisfaction.
The role emphasizes mentoring, process improvement, and adherence to policies while maintaining quality and first-contact resolution across lender, borrower, and insurer interactions.
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📌 Team Lead: Customer Experience & Process Coach (Centro-Norte)
🏢 Allstate
📍 Centro-Norte
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