Neostella is seeking a Tier I Product Support Specialist in Mexico to be the first point of contact for client issues. You will triage tickets, diagnose basic problems, and follow SOPs to provide prompt, accurate solutions while maintaining strong client relationships.
You will collaborate with Tier 2 and development teams, log issues, and contribute to knowledge base improvements, ensuring quality and timely support for Neostella customers.
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📌 Tier I Product Support Specialist — Customer-Focused (Centro)
🏢 Neostella
📍 Centro
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