Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role
A Software Solution Engineer designs and configures software solutions based on customer specific requirements and agreed specifications, performs testing of the configured solution, writes solution technical documentation and stores the software solutions in designated folders. The Solution Engineer is responsible for the software installations until completion of the customer agreed configured solution. The Solution Engineer supports the Solution Consultant and the Project Manager in reviewing the technical specifications, efforts required and in liaising with customers and OEM partners whenever required.

Job Responsibilities

Review final sales proposal document before starting design and configuration, and elevate to immediate manager/project manager for any issue

Write the Detailed Design Specification documentation based on the required Software deliverables for the project

Strategically execute the software engineering process and activities aligned with the agreed project plan set by the project manager

Meet the customer’s expectation within the development and configuration schedule and budget

Escalate out of scope requests to the project manager for approval

Utilize Standard Solution Packages as the starting point for configuration or Solution Engineering work on all customer projects

Responsible for performing in-house verification of the configured solutions





Install CoLOS software solutions at customer sites when necessary; this may require on-site installation for certain customers and certain projects requiring more complex CoLOS solutions

Handover of the configured solution for review and validation with the Service Delivery Engineer

Creation and delivery of the hand-off package for the Customer Service Helpdesk

Support escalated installation, FAT and SAT issues

Contribute to the Solution Engineering standards project as well as other specific projects to improve process and tools

Qualifications

Software Engineering background with knowledge on SQL relational databases and one or more object-oriented programing languages: .NET (preferred), Windows Workflow, JAVA, Python

Aptitude for quickly learning new software tools and computer hardware

Knowledgeable in packaging industry and supply chain automation

Experience in developing/configuring software solutions, including ability to test, install and validate performance against project deliverables

Understanding of software development and service delivery methodology

Must be fluent in English

Acts in a professional manner and enhances customer satisfaction

Excellent verbal and written communication skills at all levels for the organization

Ability to work in a multi-tasked environment

Direct customer interface experience preferred

Documentation skills a MUST

Requirements

The position may require up to 20% travel,



and may include domestic and international travel, and will occasionally involve air travel

Education And/or Experience

Bachelor or comparable degree in Computer Science (Electrical, Software, Computer or Automation) or proven experience in a previous function

Experience with packaging line equipment in food/beverage packaging industries preferred

Proven track record of developing, testing and installing software solutions

Proven track record of fault-finding and problem solving

Computer Skills

Microsoft Workflow or Visual Basic process flow programming tool

.NET architecture

MS SQL Databases and ODBC

Communication with PLC systems via OPC

TCP/IP

MS Windows OS

Microsoft Office 365 application skills

You may be the right candidate if you are aligned to our values and culture:

Self-starter, Self motivator

Flexibility

Proactive and team-player
Innovative

Good communicator

What We Offer

Competitive salary and benefits

Year bonus based on personal and team goals

Work Arrangement : Hybrid, attend the office Tuesday and Thursday.

Defined career path in the Software team

Other possible career paths

Onboarding and training process

Performance based yearly merit increase

Health Insurance for employees and legal dependents total paid by the company

Dental help

Life Insurance

Vouchers for groceries

Saving Fund

Employee Assistance Program

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

#J-18808-Ljbffr

📌 Solution Engineer (Nezahualcóyotl)
🏢 Markem-Imaje
📍 Nezahualcóyotl