We are looking for a proactive and analytical Credit & Collections Representative to join a growing global manufacturing organization and take ownership of an assigned portfolio of customer accounts.
This is a great opportunity for a bilingual Credit & Collections professional with 3+ years of experience who enjoys working closely with Sales, customers, and internal teams to solve account issues, improve collections, and contribute directly to business results.
What You’ll Do
- Manage credit and collections activities for an assigned portfolio of accounts.
- Conduct collection calls and follow up with customers through email and other communication channels.
- Negotiate and resolve collection issues, including refunds, account adjustments, discrepancies, and short payments.
- Perform account reconciliations and coordinate credit/payment applications when needed.
- Review customer orders and make timely decisions to hold or release orders based on established criteria.
- Monitor assigned accounts and actively work to reduce delinquencies.
- Partner with Sales and Management to accelerate the collection process and resolve customer issues.
- Participate in regular calls with Sales teams to review account status and collection priorities.
- Meet established departmental collection goals and KPIs.
- Support the Credit Manager with special projects and process improvement initiatives.
What We’re Looking For
- 3+ years of experience in Credit & Collections.
- Fluent English and Spanish – required.
- Strong communication, negotiation, and follow-up skills.
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, proactive, and results-oriented mindset.
- Basic to intermediate Microsoft Excel skills.
- Strong customer service orientation.
- JD Edwards experience is a plus.
Why Join?
- Opportunity to join a global manufacturing organization
- International exposure and collaboration with regional teams
- Long-term professional growth opportunities
- Collaborative and dynamic work environment
- Competitive compensation and benefits above the law
- Location: Yecapixtla, Morelos | Hybrid
- Languages: English & Spanish
If you have a strong background in Credit & Collections , enjoy solving problems, and are looking for your next long-term career opportunity within a global organization, we'd love to hear from you!