Location: Mexico City (Colonia Anáhuac) – 100% On-Site

Schedule: Full-Time (Tuesday - Saturday)

Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?

We are seeking a Bilingual Document & Client Correspondence Specialist to join our team in Mexico City. In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.

If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!

Key Responsibilities:

Document Control & Management: Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.

Client Communication: Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.

CRM & Data Entry: Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).

Quality Assurance: Maintain strict document integrity, organization,



and compliance across physical and digital file systems.

Shipping Logistics: Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.

Qualifications & Requirements:

Experience: 2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.

Languages: 100% Bilingual (English & Spanish). Must be able to hold fluent phone conversations with integral clients and easily comprehend US legal/governmental documentation.

Technical Skills: High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.

Core Competencies: Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.

Amazing Benefits Include:

Health Insurance: 100% Employer-Paid for employees and qualified dependents (Spouse/Children).

Dental Insurance.

Life & Long-Term Disability Insurance.

Employee Appreciation Events and a great office environment.

Employee Assistance Program (EAP): Psychological, financial, and legal assistance services for all employees.

We are excited about the possibility of you joining our team!

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📌 Bilingual Document Specialist / Client Correspondence Specialist (Nezahualcóyotl)
🏢 aguila technologies
📍 Nezahualcóyotl