Position Summary

The Inside Sales Representative is responsible for driving revenue growth by supporting existing customers, developing new business opportunities, preparing quotations, following up on sales leads, and coordinating with engineering, operations, and customer service to deliver outstanding customer support. This role serves as a primary point of contact for customers and plays a key role in achieving sales objectives.

Key Responsibilities

- Manage assigned customer accounts and build long-term customer relationships.
- Generate new business opportunities through prospecting, inbound inquiries, and lead follow-up.
- Prepare quotations, pricing proposals, and sales presentations.
- Follow up on open quotations to maximize quote-to-order conversion.
- Coordinate with engineering and manufacturing to ensure customer requirements are met.
- Process customer orders and monitor delivery schedules.
- Resolve customer issues quickly and professionally.
- Maintain accurate customer and opportunity information in the CRM system.
- Identify cross-selling and upselling opportunities.
- Support outside sales and business development activities.
- Monitor market trends and competitor activity.
- Assist with sales forecasting and monthly sales reporting.
- Participate in trade shows, customer meetings, and sales training as needed.

Qualifications

- Bachelor’s degree in business, Marketing,



Engineering, or a related field preferred.
- 3–5 years of inside sales experience, preferably in manufacturing or industrial components.
- Strong communication, relationship-building, and negotiation skills.
- Experience with CRM and ERP systems.
- Ability to understand technical drawings and product specifications is a plus.
- Excellent organizational and time-management skills.
- Proficiency with Microsoft Office, especially Excel and PowerPoint.

Key Competencies

- Customer-focused mindset
- Relationship building
- Problem solving
- Negotiation and influencing
- Technical aptitude
- Team collaboration
- Attention to detail
- Results driven

Key Performance Indicators (KPIs)

- Sales revenue and year-over-year growth
- Quote-to-order conversion rate
- New customer opportunities created
- Customer retention and account growthResponse time to customer inquiries
- Gross margin performance
- CRM data accuracy and activity
- Customer satisfaction

Career Path

Inside Sales Representative > Senior Inside Sales Representative > Account Manager > Regional Sales Manager > Director of Sales

Working Relationships

This position works closely with customers, outside sales, business development, engineering, operations, production, quality, customer service, and finance.

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📌 Inside Sales Representative (Tijuana)
🏢 Autosplice México, de C.V.
📍 Tijuana