At Rapido Solutions Group , we connect fast-growing U.S. companies with top general talent.
From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.

Location: Guadalajara
Schedule: Monday to Friday 09:00-18:00
Salary: $20,000 MXN / month

Additional Benefits:

- $500 MXN punctuality bonus

English Level: B2 Intermediate

Close Deals, Build Relationships, and Earn More!

Carrier Operations Representatives work in conjunction with Carrier Sales Representatives to prioritize and service customers and carriers in a timely and efficient manner. This role supports day to day operations including track and trace, load bookings, customer interaction, and spot quoting for key accounts.

What You’ll Do

- Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
- Perform track and trace (TT) functions, ensuring on-time performance and resolving any in-transit issues.
- Manage load bookings, ensuring all shipment details are confirmed, accurate, and properly executed.
- Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
- Monitor team communication channels and respond to both internal requests and external carrier inquiries.
- Provide timely customer interaction and support, ensuring a high level of service for assigned accounts.




- Assist with spot quoting when needed, based on customer requirements and market conditions.
- Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
- Maintain clear and consistent communication with internal teams and external partners.
- Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
- Contribute to a positive team environment through a strong work ethic and collaborative mindset.

Core Skills & Qualifications

- Strong team oriented mindset, with the ability to collaborate across departments.
- At least 1 year in a similar position
- Excellent multitasking skills and comfort working with various technology platforms and systems.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Ability to quickly learn and adapt to internal systems and tools.
- Interest in or knowledge of freight market trends, including seasonality, geography, and carrier types.
- Strong sense of urgency while maintaining attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proven ability to build and maintain productive internal and external relationships.
- Ability to perform well under pressure while maintaining professionalism and integrity.
- Confidence in communicating with carriers and resolving issues effectively.
- Experience or exposure to track and trace, load booking, customer service, and quoting processes is preferred.
- Fluent in English with strong attention to detail.

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📌 Operations Specialist Team Lead (Centro)
🏢 Rapido Solutions Group
📍 Centro