Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. This role is responsible for driving revenue growth and long-term value across a portfolio of strategic enterprise accounts in Mexico, focusing on expansion, retention, and adoption of Genesys solutions. At Genesys, we are redefining how the world’s largest enterprises engage with their customers through AI-powered experience orchestration, and this role plays a key part in deepening those relationships and scaling impact within existing customers. As an Account Director, Enterprise,
you will operate as a strategic partner to C-level stakeholders, aligning business priorities with CX transformation initiatives and ensuring continuous value realization. Success in this role comes from identifying expansion opportunities, increasing platform adoption, and positioning Genesys as a core enabler of customer experience and AI-driven innovation across multiple business units. This opportunity is part of a talent pool for future enterprise roles in Mexico, targeting top-performing account managers who excel at growing strategic accounts and driving long-term customer value. You will work at the intersection of business strategy and technology, leveraging deep account knowledge to expand Genesys’ footprint within top-tier enterprises.
Key Responsibilities
- Develop and execute strategic account plans focused on revenue growth, retention, and expansion within existing enterprise customers
- Identify and drive upsell and cross-s