Job Title Sr. Infra. Architect Job Summary Serve as a senior infrastructure architect specializing in Service Now capabilities across Service Now ITSM ITAM ITOM Now Assist and Virtual Agent Agentic AI Automation Integration Visual Basic RPA Integrations designing scalable enterprise solutions for hybrid work environments. Apply deep expertise in Service Now platform foundations automation and integration to optimize workflows improve reliability and support strategic business outcomes across a general organization while ensuring al Experience 8 - 12 years Required Skills Service Now RPA Service Now Platform Foundation Service Now ITSM Service Now ITOM Service Now ITAM Service Now Integration Service Now Business Management Service Now Agentic AI Technology Custom Service Shift Day Responsibilities Architect comprehensive Service Now infrastructure solutions that align platform capabilities with enterprise service operations and asset management objectives to deliver resilient and scalable digital workflows across the organization. Design and refine Service Now IT service management configurations that streamline incident problem and change processes to improve service quality and reduce operational disruptions for business stakeholders. Develop advanced Service Now automation strategies using robotic process automation to eliminate repetitive manual tasks increase process accuracy and shorten response times for critical service activities. Configure and optimize Service Now operations management capabilities to provide end to end visibility of infrastructure health enabling proactive monitoring faster root cause analysis and improved system stability. Shape and maintain Service Now asset management implementations that support accurate lifecycle tracking optimized resource utilization and transparent cost management for hardware and software assets.



Plan and implement robust Service Now integrations with internal and external enterprise systems to enable secure data exchange reduce duplicated effort and create a unified service experience across platforms. Enhance Service Now business management features to provide clear portfolio demand and financial views that support data driven decisions and prioritization of technology initiatives aligned to company strategy. Apply Service Now workflow design and platform foundation expertise to establish reusable patterns clear configuration standards and maintainable solutions that can adapt to evolving business requirements. Collaborate with product owners and process managers in a hybrid work setting to translate needs into clear architectural designs that balance usability performance and compliance expectations. Utilize emerging agentic artificial intelligence capabilities within Service Now to design context aware workflows that improve decision support automate resolutions and deliver more personalized experiences for service consumers. Create and maintain infrastructure and process documentation that clearly describes Service Now architectures interfaces and operational procedures to support knowledge sharing and future enhancements. Guide continuous improvement initiatives focused on service performance automation coverage and platform reliability to maximize the value of Service Now investments for both the company and its customers. Coordinate with security and compliance teams to ensure Service Now solutions adhere to regulatory requirements data protection standards and audit expectations while still enabling efficient operation.



Qualifications Demonstrate eight to twelve years of infrastructure or enterprise platform experience with a strong focus on Service Now solution design and delivery across complex environments. Possess hands on expertise in Service Now platform foundations including configuration workflow design and administration to support stable and adaptable implementations. Show proven experience with Service Now IT service management including design of incident problem change and request processes that follow industry good practices and organizational standards. Bring practical knowledge of Service Now operations management capabilities including event management and performance insights that help maintain reliable and observable infrastructure. Apply working experience in Service Now asset management to manage configuration items and asset inventories in a way that supports lifecycle control and cost optimization for technology investments. Exhibit strong skills in Service Now integration using appropriate connectors and patterns to link with monitoring tools enterprise resource planning systems and other platforms without disrupting operations. Utilize Service Now business management capabilities to help stakeholders gain visibility into portfolios demands and project performance ensuring technology work supports strategic business goals. Have familiarity with agentic artificial intelligence concepts within Service Now and be able to design use cases that responsibly apply automation and decision support to complex service scenarios. Job Location Primary Location : MXCDMECC01(ITMEX Mexico City - CD MEX CLT/RMT) Alternate Location : NA NA Alternate Location 1 : NA NA Job Type Sr. Manager - Projects [45 PM00] Demand Requires Travel? No Certifications Required Preferred certifications include Service Now Certified System Administrator and relevant Service Now Certified Implementation Specialist credentials. #J-18808-Ljbffr

📌 Servicenow solution architect (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México