Position Overview
You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects for Diligent’s Governance, Risk and Compliance solutions, with a strong focus on driving successful delivery, maintaining operational consistency, and executing implementations in line with Diligent’s established Services Strategy methodology.
You bring a strong background in project management and SaaS delivery, along with a process-oriented mindset and a disciplined approach to execution. You are energized by delivering complex projects with consistency, maintaining high standardsof project control, and ensuring teams follow repeatable implementation practices that support high-quality, scalable outcomes. You will partner closely with internal stakeholders to drivemethodologyadherence,maintainclear structured project documentation, and proactivelyidentifyand respond to delivery risk, project drift, and overall project health.
Key Responsibilities
Project Management & Delivery




- Lead customer implementation and adoption projects with a strong focus on operational excellence, execution discipline, and successful delivery outcomes.
- Proactively manage portfolio operations,accuratetime andscopecapture within project, project financials, teamutilization, and time management.
- Mobilize the right team resources to ensure projects are delivered successfully, delays and overruns are minimized, and project budgets and delivery efficiencies are actively managed.
- Spearhead the development of business solutions thatleveragethe full suite of Diligentproducts to improve delivery efficiency, support customer outcomes, and reduce implementation risk.
- Own RAID management across assigned projects,maintainingclear logs of risks, assumptions, issues, and dependencies, driving mitigation plans, and escalating decisions early to keep delivery on track.
- Ensure consistent adhere

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