remote dispatch & csr manager for a growing us hvac and plumbing company (central texas). Work from home in latin america, full-time, long-term.

schedule: monday to friday, 7:00 am to 5:00 pm us central time

pay: $2,500 usd per month, paid via wise (independent contractor)

the role

you will own our dispatch board and customer service operation end to end. This is not an entry-level csr seat. You will manage the daily flow of the business in service titan and be the voice of our company with texas homeowners.

what you will do:

answer inbound customer calls, book jobs, and convert calls into scheduled appointments

manage the service titan dispatch board: assign and re-route technicians by skill, location, and job value

prioritize demand calls vs. maintenance visits to maximize revenue per truck per day

handle follow-ups: unsold estimates, memberships, happy calls, review requests

communicate with technicians all day (arrival times, job changes, parts holds)

resolve complaints calmly and escalate what needs the owner's eyes

track kpis: booking rate on serviceable calls, missed calls, follow-up completion, cancellation saves





help build and document our csr/dispatch playbook as we grow

requirements

near-native spoken and written english (you are on the phone with us customers all day)

3+ years in customer service or dispatch, including 1+ year for a us home-services company (hvac, plumbing, electrical, garage door, pest, or similar)

hands-on service titan experience (or expert-level housecall pro/field edge and fast learner)

college degree

quiet workspace and fast internet (25+ mbps); backup power/internet a plus

available 7 am to 5 pm us central time, monday to friday

nice to have: spanish fluency, experience training other csrs, sales mindset.

why this role

top-of-market pay for the region, paid reliably in usd. Stable full-time, long-term engagement, not project work. Direct line to the owner and real authority over the dispatch operation. Growth path: as we scale, you build and lead the remote csr team.

shortlisted candidates will be asked for a short 2-3 minute video introduction in english.

📌 Dispatch & customer service manager (México)
🏢 Brandenburg Plumbing
📍 México