Ixtapaluca, Mexico

We are looking for a Senior Application Support Engineer with strong experience providing L3 and BAU support for production web applications.

This is an application support-focused position rather than a traditional software development role. The idóneo candidate is highly skilled in troubleshooting complex production issues, working with SQL Server, analyzing application behavior, performing root cause analysis, and debugging .NET/C# applications when required.

You will collaborate with US-based development, infrastructure, and business teams, so advanced English and availability to overlap with US working hours are required.

What You'll Do
- Provide L3 and BAU production support for web-based applications.
- Own complex incidents and application issues through resolution.
- Troubleshoot application errors, bugs, performance issues, and production incidents.
- Perform root cause analysis (RCA) and implement preventive solutions for recurring issues.
- Work extensively with Microsoft SQL Server to investigate and resolve application and data-related problems.




- Analyze and troubleshoot stored procedures, functions, triggers, views, and queries.
- Debug existing applications built with C#, ASP.NET, .NET Framework and .NET Core.
- Implement or collaborate on bug fixes when necessary.
- Support and troubleshoot SSRS reports and SQL-based reporting processes.
- Monitor application performance and identify optimization opportunities.
- Collaborate with development and infrastructure teams on complex technical incidents.
- Participate in application updates, patches, testing, and deployments.
- Document troubleshooting procedures, solutions, SOPs, and application support processes.
- Communicate incident status and resolutions effectively to technical and business stakeholders.

Requirements
- 4–8 years of professional IT experience.
- Strong hands-on experience in L3 Application Support / Production Support / BAU Support.
- Proven experience support

📌 Senior Application Support Engineer – (Ixtapaluca)
🏢 Softgic S.
📍 Ixtapaluca