The Head of Global Service Delivery Operations for a given site / location within our Operations Steering and Transformation function, reports directly to the Head of Global Service Delivery & Governance. The role is responsible for overseeing, operational governance in our General Service Delivery centres. The main goal of the role is to ensure and enhance the coordination across delivery hubs to streamline cross-functional operations, facility & logistics, and employee engagement while working closely with the Operations LoBs.

What You Will Do

Strategic Planning & Execution: Responsible for building and continuously developing GSD locations to ensure meeting of delivery standards in collaboration with Lines of Business
Implement and manage the offshoring strategy in the centre along with promoting alignment, transparency & accountability with key stakeholders across the operations organization.
Overall responsible for ramp-up and ramp-down planning for the site, together with Lines of Business,



ensuring combined x-LOB footprint is enabled to deliver strong customer service levels
Support building the unique, convincing offshoring selling proposition to support the Global Heads of LoB Operations in accelerating the transfer of activities to and from the location
Lead the relevant location and be seen as a leader x-function and x-LOB, ensuring to support all teams and Lines of Business, and ensuring a OneTeam approach
Ensure and support seamless and smooth transition of activities from local operations to the location to minimize impact for customers and improve quality of service.
Continue to transform GSD into a high performing global business services location which is considered as matured Service Delivery Center and trusted internal business partner.
Support global Transversal and non-platform functions like Workforce Management, Performance Management, to implement & grow central / global capabilities to enhance quality of delivery in a cost-effective manner.

📌 Head of Global Service Delivery (Ciudad de México)
🏢 Allianz Partners
📍 Ciudad de México