Provide engineering remote support diagnoses for external and internal customersCreate and maintain effective customer relationships to ensure customer satisfactionResolve technically complex malfunctions firsthandMaintain knowledge of leading-edge technologies and contribute to HP's technical knowledge portfolioRemotely collect and manage information and translate customer symptoms into product issuesImplement technical solutions according to agreed technical designs and Remote Technical Support processesResolve technical issues from end-user contacts and proactive notification systemsIntegrate with different company departments to provide complete end-to-end customer solutionsTrigger onsite interaction, parts dispatch, or field dispatch when issues cannot be fixed remotelyDiagnose issues and identify parts for handover to Field Support EngineersProvide ideas for improving remote engineering supportIntegrate technical knowledge and business understanding to create customer solutionsProvide standby after-hours support on a rotation, covering at least one shift each month for 24x7 and 18x6 customer entitlementsProduce customer documentation and translate technical details into concise stepsCollaborate as part of a team using a ONE TEAM ONE GOAL approachRequirementsHigh School Diploma required; college degree in a technical field preferredMinimum three (3) years of customer service experience in remote, onsite,



or similar supportFluency in English / advanced EnglishStrong analytical and remote troubleshooting skillsAdvanced software and hardware knowledge of computing, storage, and peripheral devicesSufficient technical depth and breadth to independently perform remote technical supportAbility to analyze issues and develop and implement corrective action plansExcellent verbal and written communication skillsCustomer-facing experience valuedAbility to communicate confidently with internal managementConsulting skills including questioning, listening, and development of ideasAbility to perform under high-pressure situationsAbility to understand customer needs and set prioritiesAbility to produce customer documentation and translate technical details into concise, easy-to-follow stepsCore CompetenciesDemonstrates strong analytical and remote troubleshooting skills, with advanced knowledge of software and hardware for computing, storage, and peripheral devices. Capable of producing clear customer documentation and effectively communicating technical details to ensure customer satisfaction.Highest-signal resume keywordsRemote Technical SupportCustomer Service ExperienceAnalytical SkillsTechnical DocumentationFluency in EnglishATS Optimization KeywordsHard SkillsRemote TroubleshootingTechnical DiagnosisSoftware KnowledgeHardware KnowledgeCustomer DocumentationSoft SkillsVerbal CommunicationWritten CommunicationConsulting SkillsAbility to Perform Under PressureCustomer Relationship ManagementIndustry KeywordsCustomer SatisfactionTechnical SolutionsEnd-to-End Customer SolutionsField Support EngineersTechnical Knowledge Portfolio#J-18808-Ljbffr

📌 Support Engineer (San Pedro Tlaquepaque)
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📍 San Pedro Tlaquepaque