Coordinate and initiate customer and employee master data changes for sales, including data processingSupport organizational realignments for master data and administrative processesSupport revision and development of sales policies and administrative processes, including provision in suitable mediaTest system implementations and system changes with sales, internal departments and external service providersIdentify and implement master data simplification opportunitiesActivate and follow up on digital sales for the traditional retail channelTrack and accompany salespeople and supervisorsUpdate dashboards with performance indicatorsShare each salesperson's performance and provide local visibility to the supervisory teamSupport omnichannel sales benefits to accelerate orders and reach more storesRequirementsExperience in customer service, logistics or sales supportBasic knowledge of sales systems and tools, including SAP and MS ExcelSolid communication and problem-solving skillsAbility to handle and resolve multiple queries, respond quickly and maintain composureExperience using WhatsAppSales experience, preferably in the traditional retail channel (stores,



convenience stores and grocery retailers)Basic to intermediate EnglishCompleted engineering or bachelor's degree in an economics-administrative fieldAvailability to work Monday through SaturdayMust work on site; the role is not remoteNo relocation support availableCore CompetenciesDemonstrates expertise in coordinating customer and employee master data changes, supporting sales policies, and implementing system changes. Proficient in utilizing sales systems and tools, with strong communication and problem-solving abilities.Highest-signal resume keywordsCustomer Service ExperienceSales Support ExperienceSAP KnowledgeMS Excel ProficiencySales Experience in Traditional RetailATS Optimization KeywordsHard SkillsMaster Data ManagementData ProcessingSales Policy DevelopmentSystem TestingPerformance Indicator TrackingSoft SkillsCommunication SkillsProblem-Solving SkillsAbility to Handle Multiple QueriesComposure Under PressureIndustry KeywordsOmnichannel SalesTraditional Retail ChannelLogisticsSales AdministrationTools & TechnologiesSales SystemsSAPMS ExcelWhatsApp#J-18808-Ljbffr

📌 Digital Sales Operations Specialist (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro