ETAP empowers customers to make informed decisions throughout the life cycle of
their projects with innovative software solutions for electrical systems. By
applying ETAP solutions, customers experience continuous intelligence during
design and engineering and into operations and maintenance using a unified
electrical digital twin platform. ETAP supports customers in their digital
transformation and sustainable energy transitions for a green and smart future,
helping them to prioritize safety, maximize reliability, and stay resilient.
Our employees' passion for excellence, innovation, and customer satisfaction is
our most-prized resource. If you share that passion — and want to be part of a
company that leads the energy transition towards a cleaner and more resilient
world for future generations — we invite you to join us
ETAP is committed to creating a diverse work environment and is proud to be an
Equal Opportunity Employer.
JOB TITLE: IT SYSTEMS SPECIALIST
Location: Mexico City (On-site)
Employment Type: Full-Time
ROLE OVERVIEW
We’re seeking a detail-oriented IT Systems Specialist to support general IT
operations. This role combines hands-on technical support with ownership of key
operational areas like asset management, ticket triage, and documentation.
You’ll work closely with the Senior Systems Administrator (USA) and regional IT
teams to ensure consistent, scalable support across offices.
KEY RESPONSIBILITIES
Technical Support (L1/L2)
* Provide end-user support for hardware, software, and SaaS (Jira ticketing)
* Troubleshoot workstations, access issues, and basic networking
* Support onboarding/offboarding (devices, access, setup)
* Deliver onsite/deskside support as needed
Ticketing & Operations
* Triage and manage global Jira tickets (prioritization, assignment, SLAs)
* Collaborate with regional IT teams to maintain coverage
* Help reduce backlog and support urgent issues
Asset & Endpoint Management
* Own and maintain global IT asset inventory (
📌 IT System Specialist (Ciudad de México)
🏢 Aveva
📍 Ciudad de México
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