Every day, General Payments makes it possible for millions of people to move
money between buyers and sellers using our payments solutions for credit, debit,
prepaid and merchant services. Our worldwide team helps over 3 million
companies, more than 1,300 financial institutions and over 600 million
cardholders grow with confidence and achieve amazing results. We are driven by
our passion for success and we are proud to deliver best-in-class payment
technology and software solutions. Join our dynamic team and make your mark on
the payments technology landscape of tomorrow.
Purpose
This role will focus on Operations and Support of various of GPN applications.
This role will focus on monitoring the production and certification environment
to ensure application SLAs are met.
Essential Duties
* Participate in business enhancements on the Merchant Accounting System,
back-end processing, and ancillary systems.
* Will manage team releases, coordinate with internal customers on platform
operations
* Provide second-level support for Global internal teams related to the
Merchant Accounting System, back-end processing, and ancillary systems.
* Will assist in the creation and maintenance of Merchant Accounting Operations
procedures and processes
* Work on assignments requiring considerable initiative. Understand the
implications of work and make recommendations for solutions.
* Will be available to provide 24/7 on-call support for the Merchant Accounting
System
Other Duties
* Will establish and maintain key relationships with internal and external
customers to ensure work products are delivered promptly
* Will drive initiatives, collaborate with other teams and resources
Required Qualifications
* Bachelor’s Degree or relevant experience in place of education
* Minimum three years of Relevant Experience
* Information Technology Field and/or Bankcard Industry experience
* Able to work days, Mon-Fri, 8 AM to 5 PM.
* Must be available for 24/7 On-Call production sup
📌 Application Support Analyst (Ciudad de México)
🏢 Global Payments
📍 Ciudad de México
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