WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Principal Associate SRE

We're building a Site Reliability Engineering center in Mexico City and hiring
Principal Associate SREs to join one of our founding teams. You'll work on
payment-critical systems across the Discover Network, Diners Club International,
and PULSE - contributing to settlement reliability, alert quality,
observability, and automation that directly impacts millions of transactions
daily.

This is a ground-floor opportunity. You'll be part of the first cohort of
engineers in CDMX, working alongside experienced SRE leaders to build the
operational muscle that allows Mexico City to own reliability outcomes
independently. Depending on team placement, you'll focus on one of the following
areas:

* Settlement - ensuring batch settlement cycles complete accurately, on time,
and in compliance with regulatory requirements across domestic credit/debit
and international cross-border networks

* Alert Signal & Observability - reducing alert noise, building automated
severity classification,



and creating customer impact dashboards that make
incident response faster and more decisive

* Reliability Automation & Platform Convergence - building automated runbooks,
driving Capital One platform adoption, and developing AI-powered remediation
workflows

What You'll Do

* Build and maintain reliability tooling - observability dashboards, automated
alerts, runbooks, and remediation scripts that reduce toil and improve mean
time to recovery

* Develop automation solutions - using Python, Java, and shell scripting to
eliminate manual operational processes, from certificate rotation to
compliance artifact generation

* Troubleshoot and debug complex production issues - diagnose failures across
distributed systems spanning on-prem data centers and AWS, identify root
causes, and implement durable fixes

* Contribute to observability - configure and tune monitoring in Datadog and
Observe, build dash

📌 Principal Associate SRE (Ciudad de México)
🏢 Capital one
📍 Ciudad de México