At JBT Marel, what we do matters, we know that the contribution of our employees
leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being
the integral leader in food and beverage technology, by harnessing the full power
of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve
with Integrity, Grow with Excellence, and Advance with Innovation.

As the Customer Care Manager, you will be responsible for the relationship and
management of the customer and should act as a trusted advisor and pro-actively
work to build and maintain the customer relations.

This includes analyzing and delivering performance information, knowledge &
advice with recommendations for solutions to the customer’s needs and
expectations for uptime, performance, reliability and cost of ownership.

The CCM should have a close dialogue with the customer, from site manager to
operator and technician, to capture their needs and pain points. These needs are




then converted into solution proposals that will be perceived and understood as
value adding by the customer.

A key part of the role of the CCM is to meet with customers, thus the CCM will
travel frequently.

On a given day, you may:

* Be the customer advocate and trusted advisor for the customer in their focus
market
* Optimize customer relationships by building trust through frequent customer
visits and communications
* Meet the agreed financial targets effectively and efficiently through
proactive sales of parts, service solutions and service agreements
* Analyze customer performance and needs, identify opportunities and translate
this into proposals of solutions for the customer
* Work closely together with CSC, SPC, SCC, SAM, SeKAM (if applicable) and
Sales (equipment) to manage the business with the customer and drive customer
satisfaction
* Facilitates good relationships with indust

📌 Customer Care Manager (Ciudad de México)
🏢 JBT Marel
📍 Ciudad de México