Company:
Qualcomm Intl Inc., Mexico Branch Office
Job Area:
Information Technology Group, Information Technology Group > IT Engineering
General Summary:
Qualcomm is seeking a Senior Storage & Backup engineer with 3 to 5 years of experience in operating and managing multi-vendor large scale Storage and Backup Infrastructure. Proficiency in storage technologies including NetApp, Dell, Pure, VAST and Backup systems including Cohesity, Veeam, NetBackup and Networker.
Job Description:
This person will be a member of a general 24/7/365 IT infrastructure Operations team focused on enterprise Storage, backup, and recovery. This role specifically focuses primarily on administrating and providing support for Enterprise Storage & Data protection and recovery. Our Senior IT engineers can expect to work with cutting edge technology in a large, fast-paced, and dynamic enterprise environment.
Responsibilities:
• Provides Tier1/Tier2 support to the storage and backup technologies infrastructure.
• 8/5- with mandatory on-call participation on weekends and holidays on a rotational basis.




• This is a 100% work from office position.
• Monitor and troubleshoot service availability, capacity, and reliability.
• Efficiently handle performance issues on storage and backup systems
• Monitoring Backup systems for backup/restore failures and resolution on daily basis.
• Involvement in critical incidents and collaboration with multiple teams, vendor support for fast and quality resolution.
•Upgrade/ Patch management of Storage and Backup systems.
• Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing environments and technologies.
• Skilled in generating custom reports/dashboards and Knowledgebase documentation.
• Working with various vendors
Prospective candidate should be technically sound in the following:
• Provision, migration and decommission of Storage an

📌 Senior Storage (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México