Every day, we deliver innovative solutions to improve the life of millions of
people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your
skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a integral company that will offer
you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute.
Indeed, the Edenred Group recognizes, recruits and develops all talents and
singularities.
We are committed to preventing all forms of discrimination and to providing all
our candidates with equal opportunities regardless of their gender and gender
expression, disability, origin, religious belief and sexual orientation or any
other criteria.
Incident Management:
· Lead the Critical/Major Incidents - manage the troubleshooting calls and
ensure the services are recovered in minimum time.
· Assess and articulate the business impact of technical issues to guide
prioritization and stakeholder communication.
· Review High-Level and Low-Level Designs (HLDs/LLDs) and service
documentation to understand dependencies, data flows, and resilience mechanisms.
Incident Management:
* Lead the Critical/Major Incidents - manage the troubleshooting calls and
ensure the services are recovered in minimum time.
* Assess and articulate the business impact of technical issues to guide
prioritization and stakeholder communication.
* Review High-Level and Low-Level Designs (HLDs/LLDs) and service documentation
to understand dependencies, data flows, and resilience mechanisms.
* Actively contribute to troubleshooting discussions, proposing diagnostic
steps or recovery options based on technical understanding.
* Maintain all stakeholders updated on the recovery progress via incident
notifications and register the incident timeline.
* Perform Level 1 troubleshoo
📌 Service Management Expert (Ciudad de México)
🏢 Edenred
📍 Ciudad de México
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