The Sales Operations & Commercial Support Specialist plays a critical role in
supporting
cross-border and domestic sales activities by ensuring timely quote
coordination, pricing
follow-up, RFP tracking, and professional customer communication.
This position serves as the operational anchor of the Sales organization,
ensuring
commercial processes move efficiently and accurately while sales representatives
focus
on business development and strategic account growth.
The adecuado candidate has 3–5 years of experience in logistics, freight
forwarding, or 3PL
environments and can operate independently with minimal supervision.
Commercial & Quoting Support
• Coordinate quote requests with internal pricing teams (cross-border, air,
ocean, domestic).
• Track pricing turnaround times and follow up proactively to meet deadlines.
• Prepare and deliver complete, accurate, and competitive quotes to customers.
• Maintain quote log and structured follow-up cadence to support close rate.
RFP & Bid Management
• Track all RFPs and bids from receipt through submission.
• Coordinate required documentation, rate inputs, and submission timelines.
• Ensure submissions are complete, compliant, and delivered on time.
• Maintain RFP tracking dashboard and status reporting.
Customer Communication & Coordination
• Respond to customer emails professionally and promptly.