Health Operations Manager
Are you driven by intellectual curiosity and a desire to solve meaningful problems? Do you thrive on leading leaders, shaping operational strategy, influencing stakeholders, and driving service excellence across complex environments? If so, Aon wants you on our Health Solutions team
This full-time hybrid position is based in our Mexico City office, with flexible work options available after initial training. The role supports multiple business areas and offers a strong opportunity to lead Team Managers, partner with senior stakeholders, and shape operational strategy, service delivery, and continuous improvement across our General Capability Center.
General Description
The Operations Manager is a second-line people leader responsible for a team of approximately 50+ colleagues and multiple Team Managers, with accountability for operational performance, service delivery, stakeholder engagement, and team effectiveness. This role translates business priorities into operational plans, drives execution against key performance indicators,



and partners across functions to ensure high-quality, scalable, and sustainable delivery. The Operations Manager plays a critical role in identifying improvement opportunities, managing risk, enabling change, and strengthening alignment between operational teams and business stakeholders.
Knowledge & Application
Applies a strong understanding of the business area, operating model, and service delivery priorities to lead teams effectively and align execution with broader organizational goals.
Translates strategic direction into clear operational plans, goals, and priorities for Team Managers and their teams.
Uses business insight, performance data, and stakeholder feedback to inform decisions, allocate resources, and improve outcomes.
Provides leadership and guidance on operational priorities, service standards, and execution approaches, while ensuring consistency with policies, governance, and business expectation

📌 Health Operations Manager (Ciudad de México)
🏢 Aon
📍 Ciudad de México