JOB DESCRIPTION

Service Managers covers the management of ongoing services to clients, ensuring
that the service to the clients meets contractual requirements and service level
agreements. Service Managers are also responsible for agreeing on service
improvements together with the client, based on service delivery realization and
deviation.

JOB DESCRIPTION - GRADE SPECIFIC

Service Delivery Manager Ensure that the managed areas within service are
performing to contractual targets and identify service improvements where
appropriate. In addition, SDM are acquiring a thorough understanding of the
clients business and are starting to develop relationships with client
representatives, identifying ways of adding value. SDM manage some aspects of
day to day operations with a focus on achieving SLAs and KPIs for relevant
areas. SDM are responsible for providing in scope services for specific areas,
with assistance from technical leads.

📌 Senior Service Delivery Manager (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes