Requisition Number: 72974

Are you a ServiceNow expert ready to work at enterprise scale shaping digital
workflows that impact thousands of employees and operations across a general
technology leader?

WHAT IS YOUR ROLE?

As a ServiceNow Business Analyst at Corning, you will be at the center of our
enterprise digital transformation driving the adoption, optimization, and
governance of our global ServiceNow platform. You will work directly with
business stakeholders and cross functional IT teams to translate complex
enterprise needs into scalable ServiceNow solutions that deliver measurable
value. This is a high impact role within our Digital & IT organization, offering
broad exposure to world-class platform environments across ITSM, HRSD, CSM,
SecOps, GRC, and beyond.

Responsabilities

* Partner with business stakeholders to capture, refine, and validate
enterprise requirements, ensuring solutions meet quality standards, align
with governance best practices, and drive continuous platform improvement.
* Lead quality assurance and validation of platform enhancements, ensuring all




changes are tested, documented, and deliver the intended business outcomes
before deployment.
* Develop and maintain comprehensive technical documentation including process
maps, solution designs, and user guides to support platform adoption,
knowledge transfer, and operational continuity.
* Coordinate and collaborate across cross-functional teams including IT,
Operations, HR, and Finance to ensure successful, on-time delivery of complex
ServiceNow projects and transformation initiatives.

WHAT DO YOU NEED TO HAVE?

* Minimum 3–5 years of proven, hands-on ServiceNow experience in enterprise
environments, with demonstrated delivery of complex, larg scale
implementations.
* Advanced working knowledge of ServiceNow modules including ITSM, ITOM, SPM,
HRSD, CSM, SecOps, GRC, and/or App Engine Studio.
* Active ITIL V3 or V4 certification required this role operates within an
ITIL-aligned service ma

📌 ServiceNow Business Analyst (México)
🏢 Corning
📍 México