The Social Brand Reputation Team's mission is to ensure all Uber users have a seamless customer care experience, while also protecting Uber's reputation. To do this, we are expanding a new team called the Social Brand Reputation Team (SBR) to new priority markets. They sit under General Community Operations (CommOps) on the Social Media Operations Response Team (SORT), but they will be closely tied to Global Brand Social and Crisis Communications.
They will live and breathe social media focused on protecting Uber's reputation. In partnership with the Global SBR lead, this role will lead two teams of specialists (Brazil and Mexico) who have two main objectives:
- Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
- Work with Comms and Brand Social to serve as the frontline team for issues surfacing on social media
You should bring a passion for customer care, influencer management and crisis communications.
You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues-centric topics.
This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk. We are looking for someone who is always looking to improve efficiency and solve problems that arise in this high change environment. The person should also be prepared to manage, steer and guide junior members of the team.
This role will work across many functions and teams within CommOps, across international offices, and will provide you with the opportunity to completely design, prioritize, and implement projects to support this fast-growing organization scale.
What You'll Do
- Provide continuous support and management to the multiple frontline specialists across Brazil and Mexico
- Fully run the Brazi
📌 Program Manager, Brand Reputation (Ciudad de México)
🏢 Uber
📍 Ciudad de México
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