24HVirtual is a growing call center company serving small businesses across a wide range of industries. Since 2021, we've helped businesses of all kinds deliver exceptional customer experiences through our phone systems and call handling solutions. We're looking for driven, detail-oriented people to join our team as we continue to expand.
The Role
As an Implementation Specialist, you'll be the primary point of contact for new clients as they onboard onto our phone system. You'll guide clients through setup, coordinate configuration details, and make sure every new account launches smoothly. This is a client-facing role that blends technical coordination with clear, confident communication.
Note: All Implementation Specialists start as an Agent. This gives you hands-on experience with our systems, workflows, and client base before transitioning into the Implementation Specialist role — so you understand exactly what you're setting clients up for.
Key Responsibilities
- Serve as the main point of contact for new clients throughout the onboarding and setup process
- Guide clients through phone system configuration, from initial setup through go-live
- Configure and maintain client accounts within our phone system software, including handling ongoing changes and updates after go-live
- Coordinate internally with relevant teams to ensure accounts are configured correctly and on schedule
- Troubleshoot issues that arise during setup or ongoing use and escalate appropriately when needed
- Communicate clearly and professionally with clients at every step, setting expectations and following up
- Maintain accurate records of onboarding progress and client-specific setup details
Qualifications
- Strong prior call center experience, ideally in a supervisor or manager role
- 10/10 command of written and spoken English — clear, professional, and confident communication is essential
- Strong technical aptit