Clean Freaks is a growing residential cleaning company serving the Chicago area. We’re looking for a highly organized, professional Operations Scheduler & Client Coordinator to support our technicians and clients from our remote operations team.
This is not a scripted customer service position. Every day you’ll solve scheduling problems, make real-time decisions, and keep technicians and clients on track. We’re looking for someone who enjoys thinking critically, adapting quickly, and taking ownership of problems until they’re resolved.
What You’ll Do
- Answer inbound client calls
- Schedule and adjust appointments
- Coordinate technician schedules throughout the day
- Resolve scheduling issues and service concerns
- Write professional emails and text messages
- Communicate with clients and field staff
- Manage multiple systems while multitasking
We’re Looking For Someone Who
- Thinks critically and makes confident decisions
- Learns new processes quickly
- Stays organized under pressure
- Communicates professionally in writing and over the phone
- Has excellent attention to detail
- Takes ownership and follows tasks through to completion
Preferred Experience
Experience in any of the following is a plus:
- Dispatching
- Scheduling or logistics
- Field service coordination
- Healthcare scheduling
- Operations support
- High-volume customer service
Requirements
- Fluent English (spoken and written)
- Minimum 5 years of professional customer service experience
- Strong computer skills
- Reliable high-speed internet and quiet home office
- Bachelor’s degree preferred
- Full-time availability (Choose from 2 shifts):
- 7:00 AM – 2:00 PM CST (USA Central)
- 10:30 AM – 5:30 PM CST (USA Central)
Compensation
MX$5,500–MX$6,500 per week (paid biweekly)
Job Types: Full-time, Contract
Pay: $5,500.00 - $6,500.00 per week
Application Question(s):
- Is English your second language or first?
- Please describe your work environment and internet reliabili