Join Our Team as an IT Service Desk Engineer at Johnson Electric
Location: Zacatecas, MX (Onsite / Plant‑Based)
Vacancy Type: Existing Position
On‑Call: Required (rotation)
As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.
Why You’ll Love Working Here
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
Innovation Hubs: Access to state-of-the-art facilities and innovation hubs that foster creativity and development.
Employee Empowerment: A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects: Work on a variety of projects across different industries,



gaining broad experience.
What You’ll Be Doing
Providing first‑ and second‑level support for hardware, software, and network issues across the region
Maintaining accurate IT asset records, configurations, and inventory in the CMDB
Monitoring system alerts and creating incident tickets in a timely manner
Managing and auditing SharePoint access
Utilizing Service Desk tools to manage Problem Management and KPI reporting
Performing root cause analysis to reduce recurring incidents
Creating and maintaining patch management and backup completion reports
Collaborating with corporate IT teams on infrastructure projects and system rollouts
Ensuring compliance with cybersecurity policies, standards, and procedures
Providing technical guidance and training to end‑users
Participating in on‑call rotation and providing after‑hours support as required
Performing other duties as assigned
What We’re Looking For
Associa

📌 IT Service Desk Engineer (México)
🏢 Johnson Electric
📍 México