Your Role at Nutrient...
We’re looking for a customer-obsessed, AI-forward engineer to become the first dedicated support hire for Nutrient Workflow, our workflow automation platform. You’ll own first-line support: taking tickets from customers and partners, reproducing issues, debugging live production instances, and getting clear answers back fast.

This isn’t a scripted support role. You’ll work hands-on with real customer infrastructure, jump on calls to troubleshoot together, and use AI tools to automate the repetitive parts of the job. When a fix needs code, you’ll hand engineering a well-investigated, reproducible issue instead of a mystery.

You’ll work closely with the Workflow engineering team, who handle support themselves today. Every ticket you take gives them more room to build.
What You'll Work On...
Own first-line technical support for Nutrient Workflow, taking customer and partner tickets so engineers can stay focused on building the product
Debug live production instances, tracing issues from symptom to root cause across the application, infrastructure,



and cloud layers
Reproduce reported issues and escalate confirmed bugs to engineering as clear, wellscoped tickets with logs and repro steps
Jump on customer calls to troubleshoot in real time and keep customers in the loop until their issue is resolved within our SLAs
Build AI-powered automations and internal tooling that make triage, reproduction, and responses faster with every ticket
What You'll Bring...
Experience in a customer-facing technical role (support engineering, solutions engineering, SRE, or similar) where you owned problems end to end
An AI-first way of working: you lean on coding agents and LLM tooling daily and have built real automations with them
Confidence debugging live production systems, with working knowledge of cloud infrastructure (primarily AWS)
Clear, empathetic communication: in written responses and on live calls, you make technical problems understandable and customer

📌 Workflow Support Engineer (México)
🏢 Nutrient
📍 México