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We’re Hiring: Bilingual Customer Service Representative (Healthcare)
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Location:
Remote – Mexico
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Schedule:
Monday to Friday (Fixed shift – 40 hours/week)
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Permanent Position
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About the Role
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a
Bilingual Customer Service Representative
and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver
top-tier service
to callers in a fast-paced, high-volume environment.
This isn’t a sales role—it’s all about
compassion, problem-solving, and clarity
in communication.
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What You’ll Do
? Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
? Explain billing details, coverage terms, and processes in a clear, professional manner
? Use multiple internal systems to investigate and resolve issues
? Collaborate with other departments to address denials, missing payments, or attorney requests
? Ensure all documentation is accurate and thorough
✨ Take on special projects and tasks as needed
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Who We’re Looking For
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Education & Experience
- High school diploma or GED required (Bachelor’s degree a plus)
- Minimum 2 years of customer service experience
in a high-volume setting
- Call center experience is
mandatory
- Healthcare experience is
mandatory
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Tools & Technical Skills
- Comfortable using spreadsheets, databases, and word processing tools
- Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a
strong plus
- Ability to learn and navigate internal systems quickly
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Language & Soft Skills
- Native-level English proficiency and fluent Spanish
(both spoken and written)
- Excellent written and verbal communication skills
- Great attention to detail and organizational ability
- Strong time management and problem-solving skills
- Ability to handle sensitive information with professionalism