SENIOR CAMPAIGN RESOLUTION & OPERATIONS LEAD — Remote (LATAM)
- Location: Remote (LATAM)
- Type: Full-Time Contractor (starts with a 3-month trial period)
- Pay: $1,200 USD/month during trial, up to $1,500 USD/month after trial
- Top Requirements: Escalation management, complex B2B negotiation, executive autonomy, and process standardization
- Language: English (CVs in English required)
ABOUT RUVIXX
At Ruvixx, we are on a mission to protect intellectual property on a global scale. We partner with leading software providers to drive compliance and anti-piracy campaigns, using data-driven insights to ensure fair play in the market.
WHY JOIN US
- High-impact autonomy: Operate at a senior level without constant supervision, shaping a brand-new strategic pilot program from its inception.
- Global exposure: Develop expertise in international business, data analytics, and strategic negotiation across multiple active campaigns.
- Operational leadership: Act as the critical filter and resolution engine that directly relieves management workload.
- Remote culture:
Work from anywhere in LATAM alongside a resilient, dynamic, and forward-thinking team.
WHAT YOU'LL DO
- Act as the ultimate resolution engine for highly complex or technically "burned" cases that initial engagement teams cannot unblock.
- Take ownership of internal escalations to strategically offload operational workload from the management team.
- Manage investigations and negotiate directly with business stakeholders, including key contacts in Brazil, to close compliance cases.
- Analyze cross-campaign workflows to identify bottlenecks and implement general process cleanups.
- Standardize internal escalation structures to bring consistency and functionality across the organization.
- Shape and perfect the structure of this innovative pilot position as it scales.
WHAT YOU BRING
- 4+ years of experience in complex B2B negotiations, escalation management, or strategic dispute resolution.
- Exceptional analytical