TrendAI™, the integral AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
AI Fearlessly.
Role Overview
The Technical Advisor is a strategic customer-facing role responsible for managing the post-sales lifecycle of assigned customers while acting as their trusted cybersecurity advisor.
This role combines deep cybersecurity expertise with strong customer engagement to help organizations successfully adopt, operationalize, and maximize the value of the TrendAI security platform. The Technical Advisor works closely with customers to optimize their security architecture, strengthen their cyber resilience,
and ensure the platform is effectively integrated into their security operations.
The role collaborates closely with the Sales organization to support account strategy, renewals, and growth opportunities while ensuring customers achieve their security and business objectives.
Key Responsibilities
Customer Relationship Ownership
- Serve as the primary post-sales owner for assigned customer accounts.
- Lead ongoing engagement with customers to ensure strong relationships and alignment with their security and business priorities.
- Perform responsibilities typically associated with customer lifecycle management, including:
- Customer onboarding and adoption planning
- Success planning
- Executive Business Reviews (EBRs)
- Adoption and usage monitoring
- Customer health management
- Renewal support
- Build trusted relationships with key stakeholders such as CISOs, security architects, SOC leaders, and IT leadership.
- Proactively identif
📌 Technical Advisor (Ciudad de México)
🏢 TrendAI
📍 Ciudad de México
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