Are you fluent in English and passionate about delivering outstanding customer service? Join a integral team supporting one of the largest electric utility companies in the United States.
Location: Guadalajara, Jalisco (100% On-site)
Project: Southern California Edison
What you'll do:
- Provide customer support via phone
- Assist customers with billing and account inquiries
- Deliver an exceptional customer experience
What we offer:
- Salary: MXN $19,000 – $23,000/month (based on experience)
- Major Medical Insurance
- Dental Insurance
- Food Vouchers
- Full legal benefits
Training:
- Paid 3-month training program
- Monday to Friday | 8:00 a.m. – 5:00 p.m.
Work Schedule:
- Rotating shifts after training
- Service window: 6:00 a.m. – 2:00 a.m.
- Two rotating days off per week
Requirements:
- Advanced English proficiency
- Excellent communication and customer service skills
- Availability to work on-site in Guadalajara
Job Types: Full-time, Permanent
Pay: $19,000.00 - $23,000.00 per month
Ability to commute/relocate:
- 45080, Pinar de La Calma, Jal.: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please describe your experience working as a Customer Service Representative. Include the industries you've worked in and the types of customer interactions you've handled.
- After completing the training period, this position requires working rotating shifts between 6:00 a.m. and 2:00 a.m., with two rotating days off per week. Are you comfortable with this schedule?
Language:
- English (Required)
Work Location: In person
📌 Customer Service Representative (Pinar de la Calma)
🏢 Tata Consultancy Services (Tcs)
📍 Pinar de la Calma
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