Bilingual Customer Service Manager (100% Remote / International)
Location: Remote
Working Hours: 9:00 AM – 5:00 PM CST (Central Standard Time, US) Job Type: Full-time Compensation: $1,000 USD / month Language Requirement: Fully Bilingual — Must read, write, and speak both English and Spanish with excellence.
About Us
We are a specialized law firm based in Texas, dedicated to helping families navigate complex legal challenges. Our practice focuses on Probate Real Estate Defense, Foreclosure Defense, and Estate Planning. We pride ourselves on providing compassionate, high-touch support to clients going through stressful financial and legal transitions.
Position Overview
We are seeking an empathetic, highly organized, and fluent Bilingual Customer Service Manager to lead our client communications and onboarding experience. In this role, you will serve as the primary point of contact for new and existing clients during standard Texas business hours (Monday through Friday, 9:00 AM to 5:00 PM CST).
This position is 100% remote/mobile—no travel or in-office attendance required.
Client communications are roughly 80% phone-based and 20% video-based (Zoom / Google Meet).
Key Responsibilities
Client Onboarding: Lead the entire onboarding process for new clients, walking them through initial paperwork, setting expectations, and ensuring a seamless transition into the firm.
Legal Team Updates: Act as the liaison between attorneys and clients by delivering clear, compassionate verbal status updates on legal proceedings.
Technical Assistance: Patiently guide clients through setting up and using digital tools (e.g., joining Zoom/Google Meet calls, accessing client portals, or uploading documents).
Reputation & Goal Management: Drive key customer service metrics, actively solicit positive client feedback/reviews, and help elevate the firm's overall online rating and reputation.
Client Retention & Support: Address client concerns proactively, maintain detailed notes in o