Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes.
ABOUT THE ROLE
We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across our staffing business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The idóneo candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor.
KEY RESPONSIBILITIES
New Client Acquisition (Sales)
- Own the end-to-end sales process, from outbound prospecting to closing new clients
- Identify and target businesses that can benefit from offshore staffing solutions
- Conduct discovery calls, present service offerings, and handle objections
- Develop and refine sales scripts, messaging, and outreach strategies
- Maintain and manage pipeline in CRM
Client Success & Account Management
- Serve as the primary point of contact for all client communications
- Manage onboarding for new clients, ensuring a smooth and professional experience
- Proactively communicate updates, gather feedback, and address client needs
- Ensure high client satisfaction, retention, and long-term engagement
- Identify opportunities for upsells or additional placements
Growth & Strategy
- Own revenue targets across both new and existing clients
- Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
- Work closely with internal recruiting/operations teams to ensure client needs are met
- Continuously improve processes acro
📌 Head of Client Success (México)
🏢 Pomelo Health
📍 México
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