Looking to lead a team where your technical expertise and leadership drive operational excellence? As a Field Services Supervisor at Spectrum, you’ll oversee fulfillment operations from the node to the home, ensuring that installations and services meet customer expectations and company standards. Your role will directly shape customer satisfaction through quality craftsmanship and robust team performance. Shift will be Tuesday-Saturday 12pm-9pm.
Responsibilities
How You’ll Make an Impact
- Guide and support field teams to deliver responsive installation and troubleshooting that meets
- Spectrum’s quality and safety standards
- Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
- Resolve escalated customer issues and proactively prevent future concerns through operational excellence
- Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
- Coordinate team training,
reinforcing technical quality assurance and ensuring your team are well-equipped for every task
- Facilitate cross-departmental collaboration, maintaining accurate records and upholding company policies and procedures
Working Conditions
- Work indoors and outdoors in varying environments and weather conditions, including confined spaces and heights
- Exposure to dust, dirt, noise, insects, rodents, pets and cleaning solutions
- Tasks may require travel, overtime, weekend or second shift work as needed
- Work in an office environment and in the field
Qualifications
What You’ll Bring to Spectrum
Required Qualifications
Education
- Associate degree in electronics, related field or equivalent
- Industry and vendor-specific certifications and training such as NCTI, SCTE, BCT/E
Experience
- 5+ years of field technician work experience
- Supervisory experience in a technical environment or equivalent
- Experience with complex cabling jobs i
📌 Supervisor, Field Service (México)
🏢 Charter Communications
📍 México
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