The Senior Verifications Specialist will provide administrative support services to our LATAM Verifications Unit via efforts to obtain verifications on non-criminal related background elements. Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc. The Senior Verifications Specialist will ensure that their work is completed at a high-quality level and in accordance with the established FADV policies, procedures and standards. The Senior Verifications Specialist will support their VP and their direct manager as directed. They will support Verifications Specialists and other members of the team via training and mentoring and will make recommendations for process improvement initiatives when opportunities arise.
Annually and as required, the Senior Verifications Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals. This role requires a higher level of operations sophistication and familiarity than does the Verifications Specialist,



preferably with call center and/or production environments.
Organizational skills, “customer/client service first” mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate
in this role.

Essential Duties and Responsibilities
- Learn and become expert with client SOPs and FADV systems.
- Meet or exceed daily and weekly unit performance targets & goals (eg. TAT, UTV, Quality) with limited supervisory intervention or guidance.
- Perform all functions of role at a high level in accordance with clearly defined business expectations and individual goals.
- This role will require some percentage of outbound and inbound call work; information can be exchanged by telephone, by email, letter or fax.
- Research and verify contact information listed within an element to ensure validity of the sources.
- As an ambassador

📌 Sr Operations Specialist (México)
🏢 Sterling Infosystems Mexico
📍 México