International Independent Contractor | Not a W-2 Employee
Reports To
Call Center Admin Lead
About White Glove Roofing
At White Glove Roofing, we believe homeowners deserve more than just a new roof—they deserve an experience built on trust, transparency, and genuine care. Our mission is to elevate the home improvement journey so every homeowner feels informed, valued, and confident from the first conversation through final installation.
We specialize in transforming what is often a stressful and uncertain purchase into an effortless, high-trust experience powered by technology, proven processes, and a team that genuinely takes pride in what they deliver.
Position Overview
The Call Center Admin is a remote, contractor-based position responsible for ensuring the administrative accuracy of the call center's appointment booking process. This role verifies that appointments are scheduled correctly, properly spaced,
and meet company requirements while ensuring appointment data is accurately maintained across all company systems, trackers, and reports.
This position reports directly to the Call Center Admin Lead.
This is a detail-oriented, process-driven role. The Call Center Admin does not set appointments directly but is responsible for maintaining the accuracy and integrity of the scheduling process after appointments have been booked.
Key Responsibilities
- Oversee daily administrative activities related to appointment scheduling.
- Verify the correct Calendly link was used for every appointment.
- Ensure appointments are properly spaced for sales representatives.
- Verify each appointment meets company service area and qualification requirements.
- Update Aloware records accurately for all appointments.
- Monitor the Sales Support chat and create AccuLynx leads and estimates for self-generated appointments.
- Upload appointments into AccuLynx.
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📌 Call Center Administrator- USA- Remote (México)
🏢 White Glove Roofing
📍 México
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