Join us as a Commercial Customer Care Manager and lead a team dedicated to delivering outstanding customer experiences. You'll drive operational excellence, resolve complex challenges, and create lasting customer loyalty through proactive leadership and collaboration.

What will you do?
- Manage and coach a customer care team to deliver exceptional service across all communication channels
- Oversee the resolution of customer inquiries, orders, and escalated issues with a focus on efficiency and satisfaction
- Partner with internal teams to address service gaps, streamline processes, and implement customer-focused improvements
- Use data and customer insights to identify trends, conduct root cause analysis, and drive continuous service enhancements

What are the key skills we are looking for?
- Coaching — advanced level; developing team capabilities and driving performance through effective feedback and guidance
- Complaint management — advanced level; resolving escalated issues while turning challenges into loyalty-building moments




- Customer orientation — advanced level; anticipating needs and ensuring every interaction exceeds expectations
- Emotional intelligence — advanced level; reading situations and responding with empathy to build trust with customers and teams
- Product knowledge — advanced level; leveraging deep understanding to solve complex customer needs confidently
- Root cause analysis — advanced level; diagnosing systemic issues and implementing preventive solutions
- Communication — intermediate level; conveying information clearly across teams and to diverse customer audiences
- Continuous improvement — intermediate level; identifying opportunities and driving process enhancements that elevate service quality

What qualifications will make you successful?
- Bachelor's degree in Business Administration, Supply Chain, Customer Service, Operations, or a related field.
- 5+ years of experience in Customer Care, Customer Service, Claims Management, Ord

📌 Manager I, Commercial Customer Care (Monterrey)
🏢 Schneider Electric
📍 Monterrey