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Title and Summary
Mexico Operations Excellence Senior Specialist
Overview
Mastercard’s Network and Clearinghouse organization is a Mexico based team responsible for execute the strategy, monitor the performance of Mastercard switching services in the country.
As a Clearinghouse Performance Senior Specialist you will support the generation and interpretation of the data that will empower Banks, Processors and Fintechs using our switch in Mexico.
You will be a provider of meaninful data insights to both Mastercard internal teams and Mastercard Issuing and Acquiring customers.
Position Summary
The Switch Operations Excellence Senior Specialist is responsible for ensuring the stability, efficiency, and operational integrity of switch-related services by proactively mitigating financial and operational risks. This role serves as the primary operational liaison between internal stakeholders, account management teams, and customers, driving service quality improvements, governance, and operational excellence across the customer lifecycle.
Risk Mitigation & Operational Stability
• Proactively identify, assess, and mitigate financial and operational risks that may impact customers, network performance, or business continuity.
• Lead root cause analysis and corrective action plans for operational incidents and service disruptions.
• Establish preventive controls and monitoring mechanisms to reduce operational failures and financial exposure.
• Coordinate cross-functiona
📌 Mexico Operations Excellence Senior Specialist (Ciudad de México)
🏢 Mastercard
📍 Ciudad de México
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