We’re Hiring: Client Success Manager | Remote Role (Mexico)

Are you passionate about delivering outstanding service, solving problems proactively, and keeping operations running smoothly? Do you enjoy being the connective tissue between clients, teams, and systems?

Shannon Property Management is growing, and we’re looking for a Client Success Manager who thrives in a fast-paced, remote environment and takes pride in creating exceptional client experiences.

About Us:

At SPM, we blend the personalized service of a boutique firm with the systems and scale of a larger organization. With over 1,100 single-family homes across Houston, TX, we’re committed to delivering best-in-class experiences for residents, owners, and our internal team.
We operate with structure, data, and clear expectations, while maintaining a collaborative, people-first culture.

The Role:

As a Client Success Manager, you will serve as a key operational partner to the Property Manager, ensuring seamless communication, strong client relationships, and efficient day-to-day execution across the portfolio.



This fully remote role is adecuado for someone who is detail-oriented, proactive, and thrives behind the scenes while driving results and supporting team success.

What We’re Looking For:
- Previous experience in property management, real estate, or administrative support
- Excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Comfortable conducting video calls and resolving issues with tenants, vendors, and owners
- Ability to manage time effectively in a remote environment
- Tech-savvy with the ability to learn systems such as AppFolio, Property Meld, and Google Workspace
- Collaborative mindset with a proactive, solution-oriented approach

Preferred:
- Experience with AppFolio, RentEngine, Property Meld, or similar property management software
- Previous remote work experience
- Background in customer service or client relations

What You’ll Do:
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📌 Client Success Manager (México)
🏢 Shannon Property Management
📍 México