About Vestacy

Vestacy is a standalone company (carved out from Reckitt) with a clear purpose: to transform houses into homes. We’re home to some of the world’s most trusted brands
(Air Wick, Resolve, Brasso, Calgon, Cillit Bang, and Mortein)
helping millions of people care for the spaces they live in every day.

Backed by Advent, a leading general private equity firm, we have the freedom to think big and move fast. With over 3,000 colleagues across 20+ countries, we see every person as a Founder, empowered to make bold decisions and shape what’s next.

About the role

To ensure seamless end-to-end supply chain execution with distributors, manufacturing sites, and internal stakeholders, and driving strong OTIF performance. The role is also responsible for maintaining product availability, optimizing service levels, supporting supply chain transitions, and contributing to operational excellence and business growth across emerging markets within the Global Expansion Unit (GEU).

Your responsibilities

Customer Service & Order Management




- Manage customer orders from receipt through fulfillment, ensuring timely processing and execution.
- Monitor order status, product availability, and shipment performance, proactively communicating updates to distributors and stakeholders.
- Support the achievement of customer service targets and OTIF performance objectives.
- Coordinate resolution of order-related issues, shortages, delays, and service disruptions.
- Ensure compliance with service agreements, ordering policies, and operational procedures.

Demand & Sales Planning
- Develop and maintain demand forecasts using historical sales, market intelligence, and customer inputs.
- Collaborate with commercial teams and distributors to improve forecast accuracy and demand visibility.
- Monitor forecast performance indicators, including Forecast Accuracy, BIAS, and service-related KPIs.
- Identify demand trends, risks, and opportunities, proposing mitigation or improvement actions.

📌 CSL&P Specialist (Ciudad de México)
🏢 Vestacy
📍 Ciudad de México