Role Overview

Our client is acquiring a residential lawn care business (with a possible second, related tree care acquisition) and needs a generalist Office Administrator to centralize phone, customer, and light administrative support as the business transitions from an owner-operated model to a structured operation.
Key Responsibilities
- Reception & Phone Support: Answer all inbound calls for the business via a centralized line, take detailed messages, and provide simple, pre-scripted quotes (e.g., standard mowing pricing tiers) over the phone.
- Lead & Issue Triage: Support incoming leads, route and triage customer service issues, and properly escalate complex sales conversations or estimates to the General Manager or ownership.
- Field Crew Support: Assist field crew members with basic questions and navigation, utilizing your bilingual skills to seamlessly support the Spanish-speaking crew.
- CRM & Data Management: Learn and operate Jobber (CRM and scheduling software) to manage daily operations.



Assist in migrating historical data from Yardbook and maintain highly organized customer and job records.
- Payroll Assistance: Support payroll processing, payroll posting, and regular audits alongside the office lead.
Requirements & Qualifications
- Language Proficiency: Full fluency in both English and Spanish (written and verbal) is strictly required to effectively communicate with clients and field crews.
- Soft Skills: Strong communication, organizational skills, critical thinking, and problem-solving abilities.
- Autonomy & Tech-Savvy: Self-motivated with the ability to work independently with minimal oversight. Must be a quick learner who is comfortable picking up new software (Jobber is highly user-friendly).
- Remote Infrastructure: Must have a dedicated, quiet home office setup equipped with a reliable, high-speed internet connection and a working webcam.
Preferred Qualifications (Nice to Have):
- Prior experience in field-service, home services, or similar s

📌 Bilingual Office Administrator (Ciudad de México)
🏢 Hyre
📍 Ciudad de México