Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

ABOUT THIS ROLE

As a Customer Care Representative at Xe, you will be the first point of contact for our customers, providing exceptional service and support for their international money transfer and currency exchange needs. You will handle inquiries, resolve issues efficiently, and ensure a seamless customer experience through clear communication and problem-solving. This role requires a customer-focused mindset, attention to detail, and the ability to work in a fast-paced, team-oriented environment.



Join us and be part of a integral company dedicated to simplifying international payments and helping customers move money with confidence

OUR PRINCIPLES
- AMBITION - We dream big, try things out, and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
- RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
- COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

ROLES & RESPONSIBILITIES
- Handle customer inquiries via phone, email, and chat, assisting with money transfers, currency exchange, and account-related questions.
- Investigate and resolve transaction issues, ensuring timely and accurate problem resolution while maintaining a high level of customer satisfaction.
- Guide customers through Xe’s services, providing clear instructions on account setup, verification, and transaction processing.
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📌 XE Customer Care Representative (Santiago de Querétaro)
🏢 XE
📍 Santiago de Querétaro