Are you an AV & Unified Communications professional who thrives in a fast-paced
corporate environment, loves solving real problems for real people, and takes
pride in making every meeting experience just work? If you're energized by
hands-on user support, meeting room technology, and being the go-to expert your
colleagues across an entire region can count on – this role is for you.
About the Role
As an AV Multimedia Service Engineer within Swiss Re's Digital Workplace (DWP)
Field Services team, you will be the on-the-ground expert based in our Mexico
City office – and the primary AV & Unified Communications (UC) point of contact
for the entire Americas region. While your physical presence anchors our Mexico
City office, your reach extends across the Americas, providing remote AV & UC
support to colleagues wherever they are. You'll be troubleshooting in the
moment, partnering with AV & UC engineers across the globe, and continuously
raising the bar on our workplace technology experience at a regional scale.
This is not a traditional helpdesk role.
We're looking for someone with deep,
hands-on AV & UC expertise who understands enterprise meeting room environments
inside and out – and who genuinely enjoys being present, visible, and helpful
both on the floor and across borders
Key Responsibilities
On-Site & Regional Remote AV & UC Support
* Be the first point of contact for AV & UC issues in the Mexico City office,
providing fast, professional, and empathetic on-site support
* Serve as the primary remote AV & UC support resource across the Americas
region – diagnosing and resolving issues for colleagues in offices throughout
the region, and collaborating with fellow AV & UC engineers globally when
room or system challenges arise
* Ensure the daily operational readiness of all meeting rooms and collaboration
spaces through proactive health checks, testing, and early issue resolution
before colleagues are impacted
Meeting Room Technology & Systems
* Maintain, tro
📌 AV Multimedia Service Engineer (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.