Restaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too
The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
This role carries operational authority over renewal forecast accuracy and renewal process compliance.
This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations,
team members may be required to work on certain Mexico holidays based on business and operational needs.
How you'll add value:
Renewal Governance & Forecast Ownership
- Own aggregate renewal forecast accuracy (target ±3-5%)
- Lead weekly renewal forecast calls
- Audit CPQ Renewal Opportunities for hygiene and completeness
- Ensure 120-day trigger compliance
- Escalate forecast risks to VP, Customer Success and Sales Leadership