Overview
The Temporary Client Advisor is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values in the execution of their role. This role delivers exceptional client experiences by creating a welcoming environment, discovering client needs and guiding them across the brand, and cultivating relationships, while achieving and exceeding individual and store goals.
Your Impact
Team
- Perform as a team player and participate in all activities contributing to the overall objectives of the store.
- Contribute to and maintain a positive and collaborative work environment.
Client
- Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
- Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
- Drive business and sales goals by proactively reaching out to existing clients and developing new clients.
Business
- Achieve and exceed sales goals and key KPIs (Average Dollar Transaction - ADT,
Units per Transaction - UPT, Data Capture, Repurchase Rate, etc.).
- Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations.
- Learn and master Brand and product knowledge.
Operations
- Collaborate with operations and store leadership to ensure the adherence of all Company policies and procedures.
- Support in inventory preparation and execution as necessary.
- Proactively follow up with customer charge sends, repairs, and holds.
- Support and maintain visual merchandising standards.
- Respect Moncler Brand standards in terms of grooming and behavior.
Qualifications
Work Experience
- Minimum 2 years of retail experience, preferably in a luxury environment.
- In lieu of retail experience, hospitality or other relevant client-oriented/service roles are acceptable.
Special Skills And Personal Attributes
- Team-orie