If you’re looking for a career where you can make a real impression, join Integral Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
1) Role objective
Lead the delivery of Business Intelligence (BI) and analytics solutions for the US market, ensuring that dashboards, reports, and analyses drive measurable business outcomes. This role blends team leadership, stakeholder management, KPI governance, and data quality controls, working with Looker and Qlik Sense, using data on Google Cloud / BigQuery, and leveraging analytical capabilities with SAS.
2) Key responsibilities
a) Scope and decision-making
Set priorities and determine the right solution approach (dashboard vs report vs analysis) and KPI standards for the domain.
Decide the delivery approach (capacity planning,



sequencing, trade-offs, and escalations).
Own delivery risks (dependencies, data readiness, timelines, and quality) and communicate proactively.
b) Leadership and delivery
Manage and develop the BI/Analytics team (coaching, work allocation, objectives, feedback, and performance management).
Lead demand intake, define priorities, and maintain a backlog/roadmap for US stakeholders.
Ensure consistent execution: meeting SLAs, high-quality deliverables, stable refresh cycles, incident management, and coordinated releases.
c) US stakeholder management
Act as the primary point of contact for US stakeholders: run discovery, clarify the decisions the solution must enable, and agree outcomes/success criteria.
Build executive-ready narratives and recommendations grounded in data; support decision-making and track follow-up actions.
d) BI governance and metric standardisation
Define and maintain KPIs, a

📌 Data Analytics (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México