The qualified candidate plays a key operational role in delivering a seamless client experience through precise execution and administrative excellence. This position is responsible for managing the administrative and operational components of the client lifecycle, ensuring that workflows, documentation, reporting, and internal coordination are completed accurately and on time.
This is not a strategic account management role. It is an execution-focused position designed for someone who thrives on structure, detail, and follow-through. The Client Enablement Specialist ensures that internal systems are accurate, deadlines are met, and no task falls through the cracks.
Job Responsibilities
Maintain CRM and internal systems with complete, accurate, and up-to-date records
Draft and send routine client communications in a clear and professional manner
Monitor contractor attendance and ensure proper documentation
Maintain organized and audit-ready client files
Track task completion and provide weekly progress reports
Coordinate with Talent, Strategy & Growth,
and People Operations teams to ensure timely execution of deliverables
Proactively follow up internally to prevent delays and bottlenecks
Escalate risks or issues early to appropriate stakeholders
Ensure adherence to Standard Operating Procedures (SOPs)
Identify workflow gaps and support process improvement documentation
Bachelor’s degree in Business Administration, Operations, Communications, or a related field preferred
At least 2 years of experience in an administrative, operations, or client support role
Experience using CRM systems and internal workflow tools
Strong written communication skills
Highly detail-oriented with exceptional organizational skills
Process-driven and comfortable working within structured systems
Proactive in follow-ups and comfortable with accountability metrics
Able to remain calm under pressure and manage multiple tasks simultaneously
Minimum Technical and Work Environment Requirements: